ZURAReal people. Real connections.
Sign inJoin Zura

ACCOUNT DELETION

Delete your Zura account

When account creation is enabled, Zura will provide deletion inside authenticated account settings and through a public web request path. Deactivation is not presented as deletion.

Effective
October 16, 2026
Version
2026-10-16
Applies to
Zura website, apps, and services

1. Request deletion

  • In the Zura app or website: open Settings, choose Account, then Delete account, and complete identity confirmation.
  • If you cannot sign in, use account recovery first or contact [email protected] from the account email address.
  • The public deletion request workflow will remain available from this page whenever public account creation is available.

2. What deletion covers

Deletion removes or de-identifies the account, public profile, discovery and dating profile, user-created content, preferences, and private communications according to the deletion schedule. Content another member independently retains, such as their copy of a conversation, may remain subject to their controls and legal obligations.

3. Timing and cancellation

We show the applicable grace period before final confirmation. During that period the account is hidden and can be restored after secure authentication. After the grace period, erasure jobs are triggered automatically and completion is monitored. Backups age out on a controlled schedule.

4. Limited retention

We may retain the minimum records required for payment, tax, fraud prevention, legal claims, security, child safety, report handling, and enforcement against repeat abuse. Retained records are access-restricted and are not used to restore a deleted public profile.

5. Cancel subscriptions separately

Account deletion does not cancel a subscription billed by Apple or Google. Cancel it in the store used to purchase it. Deletion does not remove refund or transaction records that a store or law requires to be retained.